About PayrollHero

PayrollHero is a ridiculously client-focused startup building a time, attendance, scheduling, HRIS, business intelligence and payroll platform for emerging markets. We got our start in the Philippines, recently launched Singapore and have plans to continue expanding in the region.

Our team is very international with offices in Whistler Canada, Manila Philippines and Singapore.

Learn more about our product by visiting our websites, YouTube channel, release notes and Knowledge Base

Core Values

  • Ridiculously Client-Focused
  • Entrepreneurial (flat but structured)
  • Adventure
  • Living in a Stretch
  • Kaizen (incremental improvement)

We meet every day at 6:30am (Singapore time) (GMT+8:00). Depending on your role, that meeting is required to be in person, but some attend via appear.in. This is our daily standup meeting where department heads and the whole engineering team report on yesterday's completed tasks, today's upcoming tasks and any roadblocks. All team members are welcome to attend, but only department heads and the engineering team provide an update.

Travel and adventure are in our DNA. Getting ridiculous is a core value. We work beside our clients two months a year, and in the Fall and Spring the entire company travels to one of our markets to live, imagine and create ridiculous success for our clients.

Want to work with us? Read the following books as they will help you understand how we think, why we do what we do and the focus of the company.

PayrollHero strives to be a holacracy. We work with the stewards approach to management, meaning each department has a steward that represents the needs of their department. We make data-based decisions, follow our core values and strive to always be learning. Within the stewards, we have a book club where we read a new book every two weeks and then circle back to discuss each of our takeaways from the book. Follow our group on Goodreads to see what we are learning.

We embrace technology that assists us in our open communication mandate. We strive to leave artifacts behind for the greater good of the company. We love Google Drive, Slack, PipelineDeals, Linkedin, Asana, and EventBrite.

technology at PayrollHero

For Engineering specific roles, specific tools are listed within each description.

Adventure engineer team PayrollHero

How to apply?

Do you think you are a fit for one of the below jobs? Then drop us an email at jobs@payrollhero.com

Be sure to include the following:

*optional

Open positions

We are looking to hire a team of hyperlocal client success experts. As a client success expert, you must have great customer success abilities and know how to solve problems quickly. You also appreciate the importance of having a good work/life balance.

As you know, commuting in the Philippines is not enjoyable. In fact, the average Filipino employee spends 4 hours commuting per day. That’s a total of over 6 weeks a year!

Our ideal candidates realize that those 6 weeks could be spent enjoying life, hanging out with friends, or even helping clients!

You will either live within walking distance of the office or have the right set up to be part of the team without leaving your home. You must be willing to meet up twice a month at a hotel for our sprint planning sessions, good food and some face to face time.

CLIENT SUCCESS HERO - SUPPORT

The Client Success Hero - Support is the frontline for all incoming support queries. When a customer has a problem or query and can’t find an answer on the Knowledge Base it is your job to ensure that they find a solution to their problem. The purpose of the Client Success Hero - Support is to ensure that incoming tickets from our clients are answered quickly and thoroughly. You ensure that our clients get the answers they want, when they want them. A Hero on inbound support should ensure their response empowers our clients to be successful and leaves the client with a smile on their face.

A Client Success Hero - Support must show they CARES.

  • Communication (clearly communicate the process and set expectations)
  • Accountability (take responsibility for fixing the problem or getting an answer)
  • Responsiveness (don’t make the customer wait for your communication or a solution)
  • Empathy (acknowledge the impact that the situation has on the customer)
  • Solution (at the end of the day, make sure to solve the issue or answer the question)

Requirements

  • You can speak English at a conversational level
  • You must have broadband with at least 5 megabit download speed and 2 megabit upload speed
  • You have the latest Macbook model
  • You have your own room to use exclusively whilst working
  • You have easy access to a secondary site with at least 5 megabit download speed and 2 megabit upload speed

Client Success Team

Our Client Success Heroes are part of our Client Success Team. The main purpose of Client Success (as the name may suggest) is to work with our clients and ensure their success. This means going the extra mile to help them with their needs - making sure that at all times, PayrollHero is the right product for them. We create value for our clients that they wouldn’t find on any other system.

Responsibilities

Below are the responsibilities of a Client Success Hero:

  • Triage incoming tickets
  • Respond to tickets to ensure customer issues are completely resolved
  • Make quick decisions on whether a ticket can be answered immediately or whether it needs to be handed over for analysis
  • Maintain customer records by updating their account information and profile
  • Resolve client complaints, determine the root of their problem and provide the client with the best solution
  • Contributes to team effort by accomplishing related goals as needed
  • Identify any missing links in the proactive support offerings
  • Add tickets for new features and enhancements
  • Operate within the Client Success Hero Service Level Agreements
  • Work to achieve both the team and personal KPIs

Supervision

This position is designed for people who want to work remotely. As a result, you will need to be able to manage your own time and prioritize well. You will report directly to the Client Success Manager. You will be required to remotely attend Huddle daily and a retro and sprint planning bi-weekly in person.

Questions

Before you go, we’d like to get to know how you handle clients. Below are three scenarios that you might encounter when trying to help customers. Please include an answer to each question with your application.

  • Imagine a potential customer emails you with the following question:“I’m considering a switch to PayrollHero, but I was wondering if your software has Vacation Leave Tracking?”
  • PayrollHero doesn’t offer this feature yet, but their current provider does. How would you respond?
  • Imagine that you’re just starting your workday, and you login to our helpdesk to see 30+ emails from distraught customers who can’t access their accounts. Clearly, something big (e.g., a server outage) is happening. What steps do you take?
  • We’d like to get an idea of how you can clearly explain concepts and processes to customers. Tell us, step-by-step, about something that you shop for online, and how you go about searching, choosing and purchasing it.

TRAINING SPECIALIST

The purpose of the Training Specialist is to create and update the PayrollHero courseware. Our company practices Agile and our product is improved rapidly consequently our curriculum needs to be updated at the same pace. The successful candidate must also be proactive and constantly thinking of areas of the curriculum that can be improved. Ideally we are looking for a candidate that understands that training doesn’t necessarily need to be boring and monotonous. They are not afraid to experiment with new ideas but they know how to use and create metrics to ensure the success of their work. As well as creating the courseware they should have some experiencing in leading classroom environments. As we expand into new regions they will need to be willing to travel and teach classes and train new trainers. Working with our partners is integral. You will need to be able to communicate quickly any changes in the curriculum so they can adapt to your updates.

A Training Specialist must show they CARES

  • Communication (clearly communicate the process and set expectations)
  • Accountability (take responsibility for fixing the problem or getting an answer)
  • Responsiveness (don’t make the customer wait for your communication or a solution)
  • Empathy (acknowledge the impact that the situation has on the customer)
  • Solution (at the end of the day, make sure to solve the issue or answer the question)

Client Success Team

Our Client Success Heroes are part of our Client Success Team. The main purpose of Client Success (as the name may suggest) is to work with our clients and ensure their success. This means going the extra mile to help them with their needs - making sure that at all times, PayrollHero is the right product for them. We create value for our clients that they wouldn’t find on any other system.

Responsibilities

Below are the responsibilities of the Training Specialist

  • Ensure that the current curriculum is kept up to date with changes in the software
  • Evaluate and create new course ware as needed
  • Prepare courseware or create new courses for territorial expansion
  • Ensure training processes are adhered to
  • Monitor partners performance for training
  • Provide coaching for trainers
  • Train classes in territories without existing partners
  • Contribute to team efforts by accomplishing related goals as needed.
  • Work to achieve both the team and personal KPIs

IMPLEMENTATION SPECIALIST

The purpose of the Implementation Specialist is to two fold. They will be responsible for ensuring that clients who are being onboarded in regions that do not have a local dedicated onboarding team have an easy transition to the PayrollHero platform. They will make sure that a client will be successful on the PayrollHero system regardless of their location. In order to achieve their goal they will constantly analyze the remote onboarding process and iterate quickly. The implementation specialist will have a deep understanding of the importance of communication when it comes to managing change. Their main goal will be to create and curate the necessary tools to ensure the success of the clients onboarding experiencing and the continued success of the client after they have been onboarded. Working with our partners to streamline the implementation process with kaizen practices.

An Implementation Specialist must show they CARES

  • Communication (clearly communicate the process and set expectations)
  • Accountability (take responsibility for fixing the problem or getting an answer)
  • Responsiveness (don’t make the customer wait for your communication or a solution)
  • Empathy (acknowledge the impact that the situation has on the customer)
  • Solution (at the end of the day, make sure to solve the issue or answer the question)

Client Success Team

Our Client Success Heroes are part of our Client Success Team. The main purpose of Client Success (as the name may suggest) is to work with our clients and ensure their success. This means going the extra mile to help them with their needs - making sure that at all times, PayrollHero is the right product for them. We create value for our clients that they wouldn’t find on any other system.

Responsibilities

Below are the responsibilities of the Training Specialist

  • Successfully manage the onboarding experience for clients who operate outside the areas of our onboarding partners
  • Ensure that the Onboarding Process is adhered to
  • Improve and iterate both the Remote and Local Onboarding Processes
  • Update and create tools to assist clients during the Remote Onboarding Process
  • Ensure clients are kept updated on their progress and requirements
  • Maintain customer records by updating their account information and profile
  • Ensure that timelines are met for onboarding
  • Contribute to team efforts by accomplishing related goals as needed.
  • Work to achieve both the team and personal KPIs

Business Development Manager

Job Description

PayrollHero is looking for a Business Development Manager to join us and help us grow our sales team! You will lead our sales organization and rapidly expand it. The role will require you to balance strategy with a strong roll-up your sleeves, 'get it done' mentality. You will need to have a strong understanding of PayrollHero's business and strategic goals, understand the global technology ecosystem, specifically emerging markets. Your focus will be on medium to large businesses in the restaurant, retail and BPO sectors.

Key Responsibilities

As the Business Development Manager, you will:
  • Expand our sales team
  • Develop, support, and execute go-to-market plans that include demand generation, influenced and referral revenue.
  • Define, create, and edit collateral and identify/execute joint marketing opportunities; including webinars, field marketing, customer case studies and partner app profiles.
  • Develop and manage relationships with small and medium sized customers
  • Manage sales cycles with multiple stakeholders
  • Present the value of our solutions to the customers' individual needs
  • Forecast sales activity and revenue achievement
  • Travel occasionally
To be an effective team member, you will:
  • Have 5+ years of experience managing complex sales-cycles, enterprise sales teams
  • Be experienced with software sales and account management, specifically SaaS sales
  • Understand SaaS industry concepts such as MRR, ACV, Churn, etc.
  • Demonstrate excellent written, verbal and presentation skills
  • Have prospecting experience, as we do high volume outreach

Location

Singapore

Senior Account Executive

Job Description

PayrollHero is looking for a driven SaaS software sales executive to join us and help us grow our sales team! This position will be focused on selling to medium sized South East Asian business with 200-2000 employees.

You have B2B sales experience in the HR space and are looking for a new challenge. You are driven, systemized and motivated. In this role you will be working with the Business Development Head/Co-Founder of PayrollHero and working to build out a B2B enterprise sales team.

Key Responsibilities

As an Senior Account Executive, you will:
  • Develop and manage relationships with small and medium sized customers
  • Manage sales cycles with multiple stakeholders
  • Present the value of our solutions to the customers' individual needs
  • Forecast sales activity and revenue achievement
  • Perform on line demos of our product
  • Travel occasionally
To be an effective team member, you will:
  • Have 3+ years of experience managing and closing complex sales-cycles
  • Be experienced with software sales and account management, specifically SaaS sales
  • Understand SaaS industry concepts such as MRR, ACV, Churn, etc.
  • Demonstrate excellent written, verbal and presentation skills
  • Have prospecting experience, as we do high volume outreach

Location

Singapore

MARKET RESPONSE REPRESENTATIVE (Inbound)

Job Description

As a Market Response Representative (inbound), you will be reporting directly to the Business Development Head/Co-Founder of PayrollHero. Your typical day would be structured around consistent tasks like manning the live chat on the sales websites, responding to inbound sales inquiries, and scoring leads. This role requires a highly organized person who has good communication skills, can think on their feet, and juggle multiple tasks.

Key Responsibilities

  • Answering and monitoring the live chat on the website and social media sites
  • Responding to inbound sales inquiries and assigning them to the appropriate sales team member
  • Scoring leads and following up with them
  • Sending emails to prospects to interest them in the platform
  • Documenting Business Development and Marketing related processes
  • Tracking campaigns and efforts
  • Answering inbound calls
  • Responding to inbound inquiries

SALES DEVELOPMENT REPRESENTATIVE (Outbound)

Job Description

As a Sales Development Representative (outbound), you will be reporting directly to the Business Development Head/Co-Founder of PayrollHero. Your typical day would be structured around consistent tasks like building a highly targeted prospect list, mapping and discovery calls, and anything related to proactive business development. This role requires a highly organized person who has good communication skills. This role is based on the Predictable Revenue book by Aaron Ross, and is based around the ColdCalling 2.0 process. Your primary goal is to generate very high quality leads for the Account Executives.

Key Responsibilities

  • Building potential client lists
  • Reaching out to those contacts to learn about their business needs and get referrals to the right contacts
  • Working with those contacts to discover if we can solve their needs (ie qualify those companies)
  • Pass those qualified leads to Account Executives
  • Following up with inactive or cold accounts

MARKETING REPRESENTATIVE

Job Description

As a Marketing Representative, you will be reporting directly to the Business Development Head/Co-Founder of PayrollHero. You are expected to develop and oversee the marketing initiatives within the company with a strict focus on ROI.

Key Responsibilities

  • Organizing launch parties and events
  • Preparing and implementing the overall marketing strategy of the company
  • Managing the marketing budget
  • Leveraging data and analytics to drive insights
  • Handling the website and social media sites
  • Increasing qualified leads for the market response reps

ACCOUNT EXECUTIVE (SALES)

Job Description

You will be reporting directly to the Business Development Head/Co-Founder of PayrollHero. Working as an Account Executive would entail you to meet and present at boardroom level and this could also include presentations to HR departments. Your primary goal is to solve customer's highest value needs with our product (which coincidentally will mean new sales for the company and increased profits).

Key Responsibilities

  • Coordinating requirements and meeting with clients and various departments
  • Tracking and reporting on the status of all business deals
  • Identifying potential accounts by analyzing market strategies, discovering, and exploring business opportunities
  • Closing new accounts
  • Maintaining a good relationship with old and new accounts
  • Enhancing the performance of the company in order to maintain or improve its reputation
  • Meeting sales targets and increasing revenue

DIGITAL MARKETING MANAGER

WANTED: Digital Marketing Manager – Who is Organized, Resourceful and Creative

Job Description

We are looking for a person to run the online and offline marketing across the region for our events, partners and products. This is an autonomous role, where we expect you to get in and get your hands dirty. As the Marketing Manager, you will source your creative from our inhouse team and outside partners.

Key Responsibilities

  • What we need you to be able to do is the following:
  • Develop the strategies and tactics for developing business and achieving the company's targets for leads
  • Develop our marketing handbook which is a detailed manual on how we market our products and services.
  • Work with our Business Development Manager to establish successful channel and partner programs.
  • Raise the profile of the brand and services across Southeast Asia through an integrated marketing program
  • Grow the prospect database
  • Consistently generate leads every month for the sales team and work closely with the Business Development Manager to coordinate delivery of these
  • Develop and manage digital and social marketing campaigns
  • Create and implement strategies to drive online traffic to our initiatives
  • Provide marketing budget and planning
  • Execute KPI's for the marketing team
  • Measure and report weekly on all marketing activities
  • Design marketing automation programs for different stages of the customer lifecycle
  • Work closely with the business development team for lead cycles
  • Identify conference and speaking opportunities
  • Be a member of our management team to drive business success
  • Completely know, understand and use the PayrollHero platform
  • Other duties as may be assigned
  • Monitor client, market and competitor activity and provide feedback to company leadership team and other company functions
  • Define and coordinate marketing training programs that achieve their potential and support company marketing and business objectives
  • Deliver marketing education to the whole of the business from time to time

CONTENT WRITER

WANTED: Content Writer – Who is Creative, has Attention to Detail and Resourceful

Job Description

We are looking for a content writer to manage our many country specific websites, our blog, press releases, other content specific jobs and contribute to our upcoming book.

Key Responsibilities

  • What we need you to be able to do is the following:
  • Have complete attention to detail
  • Relevant work experience
  • Will not Plagiarise in anyway
  • Open to suggestions and enthusiastic about writing
  • Focused on results
  • Has Solid spelling, grammar, and usage
  • Understands the elements of content that sells
  • Can articulate why they’re using a particular content strategy
  • Commitment to professionalism and ongoing education

EVENTS COORDINATOR

WANTED: Events Coordinator – Who is Punctual, has Attention to Detail and Hard Working

Job Description

We are looking for an events coordinator to help manage our many events in the region. This role requires someone who is highly organized and can manage multiple events on the same day in different countries. This is a sales focused role.

Key Responsibilities

  • What we need you to be able to do is the following:
  • Virtually coordinate sales events around Southeast Asia
  • Market the events to ensure capacity
  • Develop the marketing material with the Marketing Manager for the events
  • Handle registration
  • Coordinate day of event tasks (room, food, name tags, etc.)

PUBLIC RELATIONS

WANTED: Public Relations Manager – Who has Attention to Detail

Job Description

We are looking for a PR professional who can help us interact with media, bloggers and press from all over the world. The role involves telling our story, by showing how our customers are actually using the product to show how valuable PayrollHero is.

Skills and Qualifications

  • Proven track record of creating highly successful media relations programs
  • Solid relationships with top tier business and technology press
  • Technology PR experience required; business-to-business experience preferred
  • Excellent written and verbal communications skills

RUBY ON RAILS ADVENTURE ENGINEER

Conceptualize and create to disrupt workplace sadness around the globe with our patent pending orchestra of disruption.

This is your opportunity to craft with some seriously smart, cool and experienced Technology Entrepreneurs who live for better - be it cleaner lines or purer methods; we keep our classes small.

Tribes

Engineering is based in Whistler, Business Development in Singapore and our Back Office surfs in the Philippines. Our last all-hands team retreat was in Saigon Vietnam. (Sorry, no remote pairing - this is a team sport)

Soul

You are an #AdventureEngineer who can carve at both ends of the stack. You can rip it downhill, XC, a destroyer of sprints and a rocket through the product roadmap.

You like to be judged by your teams work because a team is only as strong as it weakest; you understand that when you see something you don't like; it is your responsibility to put on your coaching hat and share. We value; Communication, Challenge, Exploration, Resourcefulness, Commitment and Happiness.

Pumped Up Kicks

We constantly travel and learn together, in our collective quest for once in a lifetime challenges and experiences. Jam with kindred spirits from other cultures in different cities.

We are an entrepreneurial company, we know how to be successful in tech and how to profit with recurring revenue. Our clients love our products and services - each month is a record breaking month.

Rail Slide Du Jour

Somedays we be drinking through the pain of the technical debt we took on with the initial version of PayrollHero built for ourselves. We're sharding with NoSQL (Couchbase) to serve on the edge with our clients in Asia through AWS MultiRegion and serving smiles faster through CloudFront. Daily we keep crafting toward our services oriented architecture away from the monolithic app monster. Someone with experiences with a vast array of code bases will be more comfortable for the remainder of this 5 month hike to the API summit. We would love to session with those experienced with building out enterprise apps and have first hand experiences they can share with scaling and upgrades. You get that shit can get complex and know that pairing is the best way to understand and spread the knowledge around.

Responsibilities

Don't be a douche bag.

Qualifications & Experience

  • Very good understanding of basic OOP - encapsulation, polymorphism and inheritance.
  • Exceptional expertise in writing framework agnostic pure old ruby code.
  • Good command over the Rails framework.
  • Expertise with a testing framework like rspec or test-unit.
  • Very good debugging skills. One who does not use print statements to debug code, but uses an actual debugger and is not afraid to go down the rabbit hole if necessary.
  • People comfortable with the command line interface don't try the patience of their pair.
  • Good working knowledge of git.
  • Enjoy writing recursive programs.
  • Understanding of design principles (S.O.L.I.D.).
  • Rock a configurable editor like vim, emacs, textmate etc.

Interested?

Please do take the time to articulate in a e-mail or video why you are interested. We are not down with form cover letters of random generalized resumes. Consider this your first opportunity to demonstrate that you are bespoke - don't be shy to Swagger. We will assist with your work visa or Canadian Permanent Residence if such is desired.

iOS HERO

Conceptualize and create to disrupt workplace sadness around the globe with our patent pending orchestra of disruption. This is your opportunity to craft with some seriously smart, cool and experienced Technology Entrepreneurs who live for better -be it cleaner lines or purer methods; we keep our classes small.

Tribes

Mobile Engineering is based in Whistler along with the Front-End and RoR teams, Business Development in Singapore and our Back Office surfs the Philippines. Our last all-hands team retreat was in Saigon Vietnam. (Sorry, no remote pairing - this is a team sport) We're an agile tribe that utilizes the Scrum framework with no buts. Scrum is our hammer for making a dent in the universe as a team - not as individuals. You will be working very closely with the RoR and Front-End teams.

Soul

You are an #AdventureEngineer who can carve asynchronously in CoreData and through GrandCentral Dispatch. You can rip blocks, location services, a destroyer of sprints and a rocket through the product roadmap. You like to be judged by your teams work because a team is only as strong as it weakest; you understand that when you see something you don't like; it is your responsibility to put on your coaching hat and share. We value; Communication, Challenge, Exploration, Resourcefulness, Commitment and Happiness.

Pumped Up Kicks

We constantly travel and learn together, in our collective quest for once in a lifetime challenges and experiences. Jam with kindred spirits from other cultures in different cities. We are an entrepreneurial company, we know how to be successful in tech and how to profit with recurring revenue. Our clients love our products and services - each month is a record breaking month.

App Du Jour

You understand testing for mobile and get why unit tests are super important especially for queueing. You relish automation and in addition to unit tests; write integration tests for services like CISimple. We would love to session with those experienced with building out published Apps, currently in the App Store that shout your craftsmanship. You get that shit can get complex and know that pairing is the best way to understand and spread the knowledge around. You are an expert at building, debugging and profiling Objective C apps.

How We Work

We use daily standups and Asana to manage and communicate our work. Currently, we are using a 2-week sprint to organize our time. We balance shipping frequently (daily deploys) with maintaining a high level of quality in our product (commit, pull request, code review, merge). As engineers, we get a big say in. . . well, everything. We share and celebrate our successes and value teamwork, learning, and cooperation. Our meetings are open, inclusive (3 Stewards; Engineering, Customer Service and Business Development), late in the afternoon and always midweek (so you can enjoy snowdays and take long weekends).

We pipe up when we feel user flows don't feel right, and are always brainstorming about feature ideas with the Product Owner. We always contribute to the stories and get dirty with sharpies for Lo-Fi ideation. We have big ideas about where PayrollHero is going, and we see it as more than just a platform for Payroll. Come create with us.

Responsibilities

Don't be a douche bag.

Qualifications & Experience

  • Very good understanding of basic OOP - encapsulation, polymorphism and inheritance.
  • Expertise with mobile testing and services (like CISimple).
  • Very good debugging skills. One who does not use print statements to debug code, but uses an actual debugger and is not afraid to go down the rabbit hole if necessary.
  • Good working knowledge of git for source control and collaboration.
  • Enjoy writing recursive programs.
  • Understanding of design principles (S.O.L.I.D.).
  • In-depth knowledge of Objective-C programming language and Apple's iOS SDK.

Interested?

Please do take the time to articulate in a e-mail or video why you are interested. We are not down with form cover letters of random generalized resumes. Consider this your first opportunity to demonstrate that you are bespoke - don't be shy to Swagger. We will assist with your work visa or Canadian Permanent Residence if such is desired. Compensation: Depends on experience not your negotiation skills. Benchmarked w AngelList data.