1. What is PayrollHero?

PayrollHero is a consumer-friendly application for Time, Attendance, Scheduling, HRIS, and Payroll platform in the cloud built for web and mobile. For users outside of our payroll markets (Singapore, Philippines) PayrollHero provides time, attendance, scheduling, HRIS, business intelligence, and attendance reports that can be used in other payroll providers. By using the #MyClock for iOS or TeamClock for iOS/Android/Web, you effectively eliminate costly ghost employees, buddy punching, and help put a smile on your employees face everyday.

2. Is my data safe with PayrollHero?

Yes. From two factor authentication to encryption at rest to HTTPS security, your data is safe with PayrollHero. Learn more

3. How can I experience your platform?

To learn more about PayrollHero, you can sign up for one of our webinars, visit our YouTube channel, or request a personal demo.

4. How do I get started?

Get started with PayrollHero by completely filling out the form on the website. One of our sales team will be in touch right away to run through our onboarding process and the material needed to get started.

5. How long does it take to get started?

The onboarding process is 30 days from start to finish to ensure that your account gets set up accurately.

6. How does your Onboarding process work?

Our implementation team will coordinate the onboarding of your company and share a personalized gantt chart so that you can watch the progress. The onboarding process is 30 days from start to finish.

7. Is it easy to use your platform?

Yes, PayrollHero’s platform is intuitive and easy to use. We complement our platform with amazing customer service, detailed support documents, and on-line videos.

8. Does your platform work on any device?

There are minimum system and device requirements to run PayrollHero, please visit - Learn more

9. Do I need to buy a device for all of my employees?

It depends on the set-up of your company. If your employees are based in one worksite only and you want them to clock-in and out using a single device, that is possible. If you want them to clock-in and out using several devices or their own devices, that is also possible.

Learn more about TeamClock

Learn more about worksites

10. How can I track the whereabouts of my employees?

We can track the whereabouts of your employees when we set-up the worksites of your company along with GPS of certain devices. Learn more

11. Is it possible for me to keep track of my “flexible” employees?

We can track the whereabouts of your employees when we set-up the worksites of your company. Learn more

12. What can my employees see on their respective accounts?

Every person using PayrollHero has a dashboard which contains their paystubs, picture, and required documents. Learn more

13. Where does my business fit in terms of pricing?

It depends on the needs of your company. We currently have two pricing packages: 1) Small Business 2) Enterprise Learn more

14. How does billing work?

When you sign-up for PayrollHero, we bill you for the year ahead. You pay for a certain amount of seats in advance and this creates a credit on your account. To let you know what’s going on with your account balance, we send you a summary each month.

15. How do I pay you?

PayrollHero accepts credit cards via PayPal and wire transfer to HSBC Singapore.

16. What if I only need certain parts of your platform?

That’s okay. We will be transparent with you and let you know from the beginning if we can adjust depending on the needs of your company. Our PayrollHero & Your Business (PAYB) Forms will help us determine if your company is indeed a fit with our platform.

17. What if I want to include payroll?

If you are in the Philippines or Singapore, PayrollHero can be your payroll provider. For interested parties outside one of our payroll markets, please visit.

18. Am I allowed to cancel my account?

Your initial contract is 1 year (unless stated longer in the contract) and renews on a month to month basis. You can cancel anytime after the initial year by providing 30 days notice in writing.

19. What if my question is not here?

We are always available to answer any questions that you may have about PayrollHero. For the quickest response, try checking our Knowledgebase . If you can’t find the answer to your questions, reach out to us via support@payrollhero.com and we will respond as soon as possible.